LEVEL 01
Ambulatory
For riders who can walk and transfer into a seat.
Non-emergency medical transportationSouthern California & the Bay Area
Reliable transportation for medical appointments
Ambulatory, wheelchair, and stretcher rides for medical appointments, hospital discharges, and facility transfers in Southern California and the San Francisco Bay Area.
Confirmed pickup window
Assistance with boarding and arrival
Vehicle matched to the rider’s needs
Service Levels
Transportation for different mobility needs
Southern California ambulatory and wheelchair ride requests can be submitted online. Bay Area trips and stretcher transportation are arranged through Dispatch.
LEVEL 02
Wheelchair
For riders who remain in their wheelchair during transportation.
LEVEL 03
Stretcher
For riders who need to remain lying down.
Where we operate
Serving Two California Regions
Medicare Transit operates in Southern California and the San Francisco Bay Area.
Southern California
Riverside & San Bernardino core service area, with supported regional routes.
San Francisco Bay Area
Bay Area transportation coordinated through our Richmond office.
How payment works
Who pays for the ride
Most trips are paid for in one of three ways. Dispatch confirms which applies before a trip is scheduled.
Medi-Cal & authorized trips
Medi-Cal members may have a transportation benefit. Eligibility and trip authorization are decided by the member’s health plan.
Facility billing
Facility billing may be available for trips arranged by hospitals, skilled nursing facilities, dialysis centers, medical offices, and other healthcare organizations.
Private pay
Pricing is based on trip distance and the service level required. A card is saved with the request. Nothing is charged when the request is submitted. The charge is made after Dispatch approves the trip.
Simple process
How your trip works
A typical ride request follows three simple steps.
01
Request a ride
Submit a ride request online in Southern California, or call Dispatch. We collect the trip details, pickup location, and mobility needs.
02
Trip confirmation
We confirm the addresses, pickup window, and service level before the trip is scheduled.
03
Pickup and transport
Your driver arrives within the confirmed window and assists with boarding and arrival.
Confirmation checks
Service level
Checked against the rider’s mobility needs.
Pickup window
Set before the trip date.
Confirmation
Sent to you before the trip.
For hospitals & facilities
Arranging transportation for a patient or resident
Discharge planners, skilled nursing facilities, dialysis centers and medical offices arrange trips through Dispatch and can request transportation on a rider’s behalf.
- Hospital discharges
- Facility-to-facility transfers
- Recurring and standing schedules
- Facility billing
Safety and comfort
Standards for every trip
Driver screening and ongoing safety training
Dispatch coordination and route planning
Routine maintenance and inspections
Vehicles matched to the rider’s mobility needs
Ready to request
Request your next ride
Southern California ambulatory and wheelchair ride requests can be submitted online. Bay Area trips and stretcher transportation are arranged through Dispatch. Dispatch confirms the trip before it is scheduled.
Dispatch: (909) 892-8383 · Monday - Friday: 6:00 AM – 6:00 PM