For facilities and care teams
Non-emergency medical transportation for hospitals, skilled nursing facilities, dialysis and infusion centers, clinics, medical offices and assisted living communities in Southern California and the San Francisco Bay Area. Dispatch confirms the service level and pickup window before a trip is scheduled.
Dispatch: (909) 892-8383 · Office hours: Monday - Friday: 6:00 AM – 6:00 PM
Trip types
A ride home, or to a receiving facility, once the rider is cleared to leave.
Moving a patient or resident between two care settings.
Repeating trips on a set schedule — dialysis, infusion, wound care, therapy.
Mobility
Send the mobility level with the request. It determines the vehicle assigned.
For riders who can safely transfer into a standard vehicle seat, with boarding assistance as needed. Walkers and canes travel with the rider.
Southern California: online request form
Ramp- or lift-equipped transportation with securement for riders who remain in their wheelchair during transportation. Tell Dispatch whether the chair is manual or power.
Southern California: online request form
For riders who must remain lying down during transportation. Stretcher trips are not part of the online form.
Call Dispatch to confirm availability
If you are unsure which level a rider needs, describe how the rider moves today when you call Dispatch at (909) 892-8383.
Before you call
Have these details ready when you contact Dispatch.
Rider name
The name the receiving facility and the payer have on record, plus a phone number for the rider or caregiver.
Mobility level and equipment
Whether the rider walks with assistance, stays in a wheelchair, or must remain lying down. Include chair type, walker, cane or oxygen.
Pickup facility, unit and room
Facility name and address, unit and room number, and the entrance or department where the driver should report.
Destination and receiving contact
The drop-off address, and for a transfer the receiving unit and a contact name at the receiving facility.
Appointment or discharge timing
The appointment time, or the time the rider is expected to be ready. Note whether a return trip is needed.
Payer details
Health plan and any authorization number, the facility name and billing contact, or a note that the trip is private pay.
A contact for changes
A name and a direct number at your facility that Dispatch can reach about timing changes.
Payment
Tell Dispatch which applies when you send the trip.
Facility billing may be available for trips arranged by healthcare organizations. Choose facility billing on the request form and enter the facility name and a billing contact. No personal card is collected.
Available on the request form
Send the plan name and any authorization or reference number with the request. Coverage and authorization are decided by the plan.
Confirm details with Dispatch
The trip is quoted before it is scheduled. A card is saved with the request. Nothing is charged when the request is submitted. The charge is made after Dispatch approves the trip.
Quoted before scheduling
Coverage and authorization vary by health plan and trip. Call Dispatch with the plan and trip details.
Where we operate
Facility transportation is available in Southern California and the San Francisco Bay Area. Availability is confirmed based on the trip and route.
Call Dispatch with the rider, the mobility level, both addresses, the timing and the payer.
Dispatch confirms your pickup window.
