Service levels for different mobility needs
Ambulatory, wheelchair, and stretcher transportation for appointments, discharges, and facility transfers across Southern California.
Built for patients, caregivers, discharge planners, and facility coordinators who need the right transport level without guessing.
Not sure what to book? We'll help you choose the correct service level before scheduling.
Why families and facilities trust this process
Confirmed route details
Pickup and drop-off details are reviewed before the trip is assigned.
Confirmed pickup windows
Dispatch confirms timing before the rider is expecting arrival.
Vehicle matched to mobility
We match ambulatory, wheelchair, or stretcher service to how the rider can travel safely.
Choose the right service
Each service level explains how the rider travels, what assistance is provided, and when that option is appropriate.
For riders who can walk, with optional steadying assistance for safety.
Includes
- Curbside or door-to-door assistance
- Foldable walker or cane storage
- Assistance entering and exiting the vehicle
Typical requirements
Rider can transfer into a standard seat with assistance if needed.
Best for
Physical therapy, dialysis, routine check-ups
Lift-equipped transport with securement for riders who remain in a wheelchair.
Includes
- ADA-compliant hydraulic lifts
- 4-point securement system
- Seat for one caregiver when available
Typical requirements
Rider remains in wheelchair during loading and transport.
Best for
Mobility impaired, post-surgery, rehabilitation
Stretcher transport for riders who must remain lying down during the trip.
Includes
- Two-person stretcher team
- Bed-to-bed transfer service
- Wait-and-return options available
Typical requirements
Required when rider cannot safely sit upright for transport.
Best for
Hospital discharges, bed-bound patients, skilled nursing transfers
How service works
Families and facilities want a process that feels calm, clear, and under control from the first call to the final arrival.
Why this matters
The right transport level, a confirmed pickup window, and a clear handoff process reduce confusion before the ride even begins.
Clear service selection
Ambulatory, wheelchair, or stretcher matched before the ride.
Confirmed pickup window
Dispatch confirms timing before driver arrival.
Request
Call dispatch or request online. We collect pickup details, destination, appointment timing, and rider mobility needs.
Confirm
Dispatch confirms the service level, pickup window, and any transport requirements before the ride is scheduled.
Pickup
Your driver arrives within the confirmed window and assists according to the rider’s mobility and boarding needs.
Arrival
We complete the trip with a safe drop-off and requested assistance to the entrance or receiving facility handoff.
Service comparison guide
| Feature / Requirement | Ambulatory | Wheelchair | Stretcher |
|---|---|---|---|
| Passenger can walk alone? | |||
| Passenger can sit in car seat? | |||
| Wheelchair provided? | Upon Request | N/A | |
| Wheelchair lift / securement needed? | |||
| Patient transported lying down? | |||
| Number of Drivers / Attendants | 1 | 1 | 2 |
Still unsure?
If the rider cannot transfer into a seat → Choose Wheelchair
If the rider must remain lying down → Choose Stretcher
If the rider can transfer and sit safely → Choose Ambulatory
Payment & Insurance
Make the financial side of booking feel clear, not stressful.
Common arrangements
Insurance Accepted
For authorized trips, dispatch can help explain what information is typically needed before scheduling.
- Medi-Cal (Authorized Trips)
- IEHP (Inland Empire Health Plan)
- Workers' Compensation
- Long Term Care Insurance
Simple alternatives
Private Pay
For non-insurance trips, we keep payment options straightforward and easy to understand.
- Credit / Debit Cards
- Digital Invoicing
- Corporate Accounts
Frequently asked questions
Common questions from families, patients, and care coordinators.
Need help now?
Speak with dispatch
If you are deciding between wheelchair and stretcher service, or need help with timing, call dispatch directly instead of guessing.
Best for urgent clarification
Mobility type, pickup timing, caregiver ride-along, and booking questions.
Reduces booking mistakes
Especially helpful when the rider cannot transfer safely or may need stretcher transport.
Book the right service with confidence
Request online or call dispatch directly. We'll help confirm the right service level before the trip is scheduled.