Medi-Cal Managed Care
Eligibility and authorization vary by health plan and trip.
Services
Service levels for different mobility needs
Ambulatory, wheelchair, and stretcher transportation for appointments, discharges, and facility transfers in Southern California and the San Francisco Bay Area.
Compare service levels
Choose the right service
Southern California ambulatory and wheelchair ride requests can be submitted online. Bay Area trips and stretcher transportation are arranged through Dispatch.
Ambulatory
For riders who can walk, with optional steadying assistance for safety.
Includes
- Curbside assistance, or door-to-door when arranged
- Foldable walker or cane storage
- Assistance entering and exiting the vehicle
Typical requirements
Rider can transfer into a standard seat with assistance if needed.
Best for
Riders who can safely transfer into a standard vehicle seat
Wheelchair
Ramp- or lift-equipped transportation with securement for riders who remain in a wheelchair.
Includes
- Ramp- or lift-equipped transportation
- Securement for the rider’s own wheelchair
- Escort seating confirmed by Dispatch per trip
Typical requirements
Rider remains in wheelchair during loading and transport.
Best for
Riders who remain in their wheelchair during transportation
Stretcher
For riders who must remain lying down.
Includes
- Availability confirmed per trip
- Dispatch reviews the rider’s needs first
- Crew and vehicle confirmed by Dispatch per trip
Typical requirements
Call Dispatch to confirm availability before scheduling.
Quick decision guide
Service comparison guide
Scroll the table sideways to compare all three service levels.
| Feature / Requirement | Ambulatory | Wheelchair | Stretcher |
|---|---|---|---|
| Can the rider transfer into a standard vehicle seat? | Included — Can the rider transfer into a standard vehicle seat? | Not included — Can the rider transfer into a standard vehicle seat? | Not included — Can the rider transfer into a standard vehicle seat? |
| Rider stays in their own wheelchair? | Not included — Rider stays in their own wheelchair? | Included — Rider stays in their own wheelchair? | Not included — Rider stays in their own wheelchair? |
| Wheelchair securement needed? | Not included — Wheelchair securement needed? | Included — Wheelchair securement needed? | Not included — Wheelchair securement needed? |
| Rider must remain lying down? | Not included — Rider must remain lying down? | Not included — Rider must remain lying down? | Included — Rider must remain lying down? |
Still unsure?
If the rider can safely transfer into a standard vehicle seat → Choose Ambulatory
If the rider remains seated in their wheelchair during transportation → Choose Wheelchair
If the rider must remain lying down → Choose Stretcher
Paying for a trip
Payment & Insurance
Trips may be paid through a health plan, by a facility, or privately.
Facility Billing
Facility billing may be available for qualifying trips arranged by healthcare organizations.
Private Pay
Pricing is based on trip distance and the service level required.
Support
Have a Question?
Questions about mobility needs, caregiver ride-along, timing, or stretcher availability?
Dispatch: (909) 892-8383 · Monday - Friday: 6:00 AM – 6:00 PM
Ready to request
Request a Ride
Southern California ambulatory and wheelchair ride requests can be submitted online. For Bay Area trips or stretcher transportation, call Dispatch.
AmbulatoryWheelchairStretcher (call Dispatch)