Ambulatory
Arranged by phone
For riders who can walk to the vehicle with steadying assistance. Walkers and canes travel with the rider.
Service area
San Francisco Bay Area medical transportation
Our Richmond office is the base for non-emergency medical transportation in the San Francisco Bay Area. Online address verification is currently configured for our Southern California service area, so Bay Area trips are arranged through Dispatch.
Bay Area Office
1160 Brickyard Cove Rd, Suite 200-9Richmond, CA 94801
Scheduling and dispatch for this region are handled from Richmond. Office hours are Monday - Friday: 6:00 AM – 6:00 PM.
Coverage
Where We Operate
We serve the San Francisco Bay Area from our Richmond office.
Region
San Francisco Bay Area
Non-emergency medical transportation for riders travelling to and from care.
Specific addresses
Availability confirmed by dispatch per trip
Give Dispatch both addresses and the appointment time.
Trips we run here
Types of Trips
Medical appointments
Clinic visits, specialist appointments, imaging, infusion and follow-up care, with a ride home afterward.
Hospital discharges
Transport home or to a receiving facility. Call Dispatch as early as a discharge is expected.
Facility-to-facility transfers
Moves between hospitals, skilled nursing, rehabilitation and residential care.
Recurring and standing trips
Repeating schedules such as dialysis or physical therapy, set up once instead of trip by trip.
Health-plan trips
Trips arranged under a health plan benefit. Coverage and authorization are set by the plan.
Private pay
Trips arranged directly by a rider, a family member or a facility.
Arranging a trip
How to Request a Ride
Ambulatory and wheelchair are the two service levels for a Bay Area ride. For stretcher transport, call Dispatch at (909) 892-8383 to confirm availability.
Wheelchair
Arranged by phone
Lift- or ramp-equipped transport for riders who stay in their wheelchair.
What to have ready
- Rider’s name and phone number
- Pickup and drop-off addresses, including a suite, unit or entrance
- Appointment date and time, and whether a return ride is needed
- How the rider travels: walking with assistance, or staying in a wheelchair
- Anyone riding along, and any equipment travelling with the rider
- Health plan and authorization details, if the trip goes through a plan
Dispatch checks the route
Availability depends on the two addresses, the day already scheduled, and the vehicle the rider needs.
Dispatch confirms the trip
A request is not a confirmed booking. Dispatch confirms the service level and the pickup window before the ride is scheduled.
Coverage and payment
Medi-Cal Managed Care
These Medi-Cal managed care plans operate in the Bay Area. Which one applies depends on the rider’s enrollment. Trips can also be arranged as private pay or billed to a facility.
- Alameda Alliance for Health
- Contra Costa Health Plan
- Partnership HealthPlan of California
- San Francisco Health Plan
- Health Plan of San Mateo
- Santa Clara Family Health Plan
- Anthem Blue Cross
- Kaiser Permanente
Listing a plan does not mean MediCare Transit is a contracted provider for every member or trip. Coverage, eligibility and authorization vary by plan and trip — call Dispatch to confirm what applies to your ride.
Bay Area
Set up a ride
Call Dispatch with the trip details, or send them through the contact form and we will follow up.
Office hours: Monday - Friday: 6:00 AM – 6:00 PM.
Also serving
Southern California
Ambulatory and wheelchair trips can be requested online there.
Southern California service area