Dialysis
The same days each week at a fixed chair time.
Standing schedules
Recurring Transportation
When a rider travels to the same clinic on the same days each week, the trips can be set up once as a standing schedule. Dispatch sets it up and confirms each trip before it runs.
Standing schedules are set up by phone. The online request form is for a single trip.
What a Standing Schedule Is
A repeating trip pattern held on file: the same rider, route and service level, on set days and times.
- Set up by
- Dispatch, by phone
- Service levels
- Ambulatory and wheelchair. For stretcher transport, call Dispatch to confirm availability.
- Dispatch
- (909) 892-8383Office hours: Monday - Friday: 6:00 AM – 6:00 PM
Who It Suits
Standing schedules are built around treatment that repeats on a known pattern.
Infusion therapy
A course of visits set by the prescribing provider.
Radiation therapy
Often daily for several weeks at the same treatment center.
Physical therapy
A set number of visits each week.
Wound care
Repeat visits, often after a hospital or nursing facility stay.
Specialist follow-up
Weekly, biweekly or monthly visits to the same clinic.
Setting one up
How to Set Up a Schedule
Call Dispatch
Call (909) 892-8383 and say the trips repeat.
Give the schedule
The days, the appointment times, the first date, whether each visit needs a return trip, and how long the schedule runs.
Confirm the service level
Ambulatory or wheelchair, matched to how the rider travels and any equipment that comes along.
Confirm before the first trip
Dispatch confirms the pickup window, the pickup address and entrance, and the receiving department.
Details stay on file, so the trip does not have to be re-explained each week. A standing schedule is not a reserved driver or vehicle. Dispatch confirms availability for each trip. If the rider’s mobility needs change, call Dispatch — the service level may need to change with them.
What to Have Ready
- Rider name, date of birth and a phone number for schedule changes
- Pickup address, including unit number, entrance and gate access
- Clinic name, department or suite, and a contact there
- The days and appointment times the schedule repeats on
- How the rider travels: walking with assistance, walker, or wheelchair
- Oxygen, an escort riding along, or other equipment
- Health plan name, member ID and any authorization number
- The first trip date, and the last one if known
Coverage and Authorization
Coverage and authorization vary by health plan and trip. When an authorization ends or the covered trips run out, the plan or the ordering provider may need to renew it before more trips are scheduled.
Dispatch can confirm what applies. Our insurance and payment page covers Medi-Cal, private pay and facility billing.
Authorization Details
- Health plan name and member ID as they appear on the card
- Any authorization or reference number issued for transportation
- What the authorization covers: a date range, a number of trips, or both
- The ordering provider or facility named on the authorization
Facility coordination
For Facilities
Dialysis centers, infusion suites, therapy clinics and skilled nursing facilities can set up a standing schedule on a patient’s behalf. Dispatch works with a named contact at the facility.
What Dispatch Needs from the Facility
A scheduling contact
One person or department Dispatch can reach about the schedule.
Where the rider is handed off
The entrance, department or unit for drop-off and pickup.
Treatment timing
How long a visit usually runs, so the return trip fits it.
Changes to the treatment plan
Call Dispatch when visits are added, moved or ended.
Changes and Cancellations
Call Dispatch as early as you know about a change.
Skipping one trip
Call Dispatch with the date. The rest of the schedule stays in place.
Changing the pattern
New days, new times or a different clinic: Dispatch reworks the schedule with you.
Ending the schedule
When treatment finishes, call Dispatch to close out the remaining trips.
Notice periods and any charges that apply are set out in our cancellation policy.
Set Up a Standing Schedule
Call with the days, the appointment times and the clinic. Schedules are arranged by phone in Southern California and the San Francisco Bay Area.
Office hours: Monday - Friday: 6:00 AM – 6:00 PM