Southern California
Riverside & San Bernardino counties
- IEHP Medi-Cal (Inland Empire Health Plan)
Southern California ambulatory and wheelchair ride requests can be submitted online. Dispatch confirms the trip before it is scheduled.
Payment & Insurance
Medi-Cal, Insurance & Payment
Payment options include health-plan-authorized transportation, facility billing, and private pay.
Dispatch: (909) 892-8383 · Monday - Friday: 6:00 AM – 6:00 PM
Medi-Cal Managed Care
For Medi-Cal transportation, eligibility and authorization depend on the member’s health plan and trip.
San Francisco Bay Area
- Alameda Alliance for Health
- Contra Costa Health Plan
- Partnership HealthPlan of California
- San Francisco Health Plan
- Health Plan of San Mateo
- Santa Clara Family Health Plan
- Anthem Blue Cross
- Kaiser Permanente
Bay Area trips are arranged by phone. Online address verification currently covers our Southern California service area.
The plans listed above operate in the regions shown. Coverage, eligibility, authorization, and transportation options vary by plan and trip. Call Dispatch to confirm what applies to your ride.
If the rider’s plan is not listed, call (909) 892-8383 with the plan name and member ID.
Private Pay & Facility Billing
Private pay
Pricing is based on trip distance and the service level required. Dispatch provides the price before the trip is scheduled.
- A card is saved with the request. Nothing is charged when you submit it.
- The charge is made after Dispatch approves the trip.
Facility billing
Facility billing may be available for trips arranged by hospitals, skilled nursing facilities, dialysis centers, medical offices, and other healthcare organizations.
- Provide the facility name, unit or department, and billing contact when requesting the trip.
What a trip costs
Private Pay Rates
Private-pay pricing uses a base rate plus mileage. The rate depends on the transportation service required.
Call Dispatch at (909) 892-8383 for current Private Pay pricing.
Estimated private-pay fare = base rate + mileage. Dispatch confirms the trip and price before it is scheduled.
A card is saved with the request. Nothing is charged when the request is submitted. The charge is made after Dispatch approves the trip.
- Rider’s full name and date of birth
- Health plan name and member ID, if applicable
- Any authorization or reference number already issued, if applicable
- Pickup and drop-off addresses, including the unit or clinic name
- Appointment date and time, and whether a return ride is needed
- Service level: ambulatory or wheelchair. For stretcher transportation, call Dispatch to confirm availability
- Who should be billed: the rider, a facility, or a health plan