Frequently asked questions
Answers about booking, coverage, insurance, and ride-day support.
The answers are directly below. Browse this page first for general guidance, then call dispatch only if the question is urgent or tied to an exact active trip.
These answers reflect our current booking and dispatch policy for scheduled rides.
Booking
How to request a ride and how far ahead to schedule.
Coverage
Which areas we serve and when to call for an exact route check.
Insurance
What to prepare when coverage or authorization may apply.
Browse the answers below
Use the FAQ for general guidance. If your question depends on a same-day ride, a live trip, or an exact route, call dispatch instead.
Still need help with a real trip?
Use the contact page for non-urgent follow-up. Call dispatch for urgent changes, active rides, or exact coverage checks.