Inclusion & Access
Accessibility
Effective Date: March 30, 2026
Our Commitment
Medicare Transit is committed to making our website and digital services accessible to as many people as possible, including people with disabilities.
We believe riders, families, caregivers, facilities, and community partners should be able to access important information, request service, and communicate with us without unnecessary barriers.
Accessibility Goal
We are working to improve the accessibility and usability of our website in alignment with recognized accessibility best practices, including the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, where reasonably achievable.
Transportation Accessibility
Accessibility is part of the transportation services we provide. Depending on service type and availability, this may include wheelchair-accessible transportation, rider assistance, securement support, and other accommodations appropriate to non-emergency transport.
Website Accessibility Efforts
We are actively working to improve the accessibility of our website through measures such as:
- clearer heading structure and readable content hierarchy;
- better color contrast and legibility;
- support for keyboard navigation where feasible;
- descriptive labels for forms, links, and interactive controls;
- improved alternative text and context for visual content;
- ongoing review and correction of known accessibility issues.
Communication Assistance
If you need help accessing information on our website or communicating with our team, please contact us. We will make reasonable efforts to provide assistance and help you access the information or service you need.
Third-Party Tools
Some parts of our website may rely on third-party tools, maps, embedded content, scheduling integrations, or other services that are not fully controlled by Medicare Transit. While we aim to work with accessible tools where possible, we cannot guarantee the accessibility of every third-party feature.
Ongoing Improvement
Accessibility is an ongoing process. We continue to review and improve our website, content, and digital features over time as technology, standards, and user needs evolve.
Report an Accessibility Issue
If you experience difficulty using this website, notice an accessibility barrier, or need information in an alternate format, please contact us.
When reaching out, it is helpful to include:
- the page or feature you were trying to use;
- a brief description of the issue;
- the device and browser you were using, if known;
- the best way to contact you back.
Statement Updates
We may update this Accessibility page from time to time as our services, website, and accessibility efforts evolve. Any updates will be posted on this page with a revised effective date.